Deploying Atlassian tools for the Enterprise

Over these years, the customer base of Atlassian have evolved from a small companies who hosted their server under someone’s table to large enterprises. Their tools are being used by NASA for space exploration projects and Rakuten for development of the Japan’s biggest online marketplace.

Many customers have been demanding for improvements for robustness such as clustering, high availability and higher levels of support. So if you are deploying Atlassian products, you might be interested to know their new offerings:

JIRA/Confluence Data Center

  • Designed for high availability and performance at scale
  • Provides active-active clustering to ensure users have uninterrupted access
  • Increases concurrent usage capacity without sacrificing performance
  • New nodes can be added without taking the system offline
  • Data Center is available at US$24,000 per year for every 1,000 users
  • Together withthe introduction of the Data Center, there are 3 flavours available for different types of users
    • Server (previously known as Download)
    • Cloud (previously known as OnDemand)
    • Data Center (new license)

Different flavours of deployment

For differences between Server and Cloud editions, check out our Infographic- Atlassian OnDemand vs In-Premise.

Technical Account Management Programme

  • Provides 1:1 guidance to help with operational activities, governance and strategic planning to get the most from your Atlassian investment
  • A Technical Account Manager (TAM) from Atlassian will be assigned
  • Available 1 day per week for US$60,000/year

Premier Support

  • Provide access to a dedicated team of senior support engineers with enhanced SLAs and availability
  • Has intimate knowledge of your environment to quickly address and manage critical incidents
  • Premier support is available for US$35,000/year

For on-site support in Singapore, we have specialised local support plans as well.

For those who are keen on JIRA Data Center, there are some other useful resources:


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How we are using JIRA for Personal Data Protection Act (PDPA)

The Personal Data Protection Act (PDPA) has come effect from 2nd July 2014

The PDPA establishes a data protection law that comprises various rules governing the collection, use, disclosure and care of personal data. It recognises both the rights of individuals to protect their personal data, including rights of access and correction, and the needs of organisations to collect, use or disclose personal data for legitimate and reasonable purposes.


Data Security

We recently completed an enhancement for Data Request Tracking with JIRA.
This enhancement tracks all requests and facilitate the approvals that is pertaining to personal data.

Some of the steps required are:

  • create a new issue type “Data Request”
  • create a new project for Data Request
  • add those fields that you need to track
  • associate the fields to the screens
  • copy the default workflow and change it with the Workflow Designer
  • associate the schemes to the project
  • If you need reports, you can create a dashboard and add some of the built-in gadgets

By using a centralised application instead of emails to track all the requests, it provides visibility in the handling of all requests and fulfils the audit requirements.

We thought it was useful and adapted it for ourselves. Hence, if you have previously submitted your personal data to us, you know your data is safe.

If you are using JIRA, you can start tracking your Data Requests today!

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4 tools to make life easier for software developers

It is not easy being a software developer today. A software developer needs

  • to link code changes to the related features/bugs
  • to report to project managers on status updates
  • to work and integrate codes for other fellow developers
  • to code, test and deploy fast
  • to know many software applications for different tasks

Atlassian has been dogfooding their tools to streamline the application development process and has released their first suite of tools – Git Essentials.

Git Essentials - JIRA, JIRA Agile, Bamboo and Stash

The 4 tools (JIRA JIRA AgileBamboo and Stash) can be integrated seamlessly with each other to enable developers from filing the bug, coding the fix till deployment. And because they are from the same company, the integration can be done easily with minimal configuration.

The key benefits of Git Essentials are:

  • Integration – All the tools are nicely integrated together easily
  • Visibility –  Related information are presented in context
  • Traceability – All the information are linked automatically
  • Time saving – Information is accessible directly
  • Faster learning curve – a same look and feel interface as though it is just 1 single application

Check out Atlassian’s infographic on how everything works together

how Atlassian tools works together

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