Tag Archives: jira

Help your helpdesk staff to go home earlier

Atlassian has announced 3 new products in the recent Atlassian Summit 2003.  One of them is the JIRA Service Desk. JIRA Service Desk is a JIRA addon that Allow customers to ask for help easier with an intuitive and clean … Continue reading

Share
Posted in announcements | Tagged , | Leave a comment

Building a knowledgebase with Confluence and JIRA

JIRA is used by many organisations as a Helpdesk system to keep track of their user queries and requests. Over time, it becomes a valuable Knowledge Base. These solved cases will have details on: how to replicate the error, what … Continue reading

Share
Posted in content, insights | Tagged , , , , | Leave a comment

Infographic: Atlassian OnDemand vs in-Premise

We have been asked many times on the differences between OnDemand hosting versus hosting the Atlassian apps within the premises. Here’s a chart we did that lists down the various factors for consideration together with a rating for each option.

Share
Posted in content, insights | Tagged , , | 3 Comments